Delivery Information

Delivery & Shipping Policy

  • All of HSHF (Heart and Soul Healthy Foods) Pvt. Ltd orders are shipped within India from Hyderabad, to the provided shipping address.
  • Packaging and handling charges will be included in the price of the overall order, to be paid by the customers.
  • If you are presented with an invoice/receipt from our shipping partner for any duties and taxes you will have to pay them directly at the time of delivery.
  • We deliver within a week from the date of the order.
  • Images shown on the Heart and Soul website are meant for representation of the actual product only. Actual product may vary in colour.

Cancellation and Refund Policy

  • HSHF Pvt. Ltd stands behind the quality of its products and would provide a full refund of the amount if the goods are returned back within 3 to 5 working days of receipt with valid reasons.
  • However the shipping charges would not be refunded and the shipping charges for returning back the product have to be borne by the customer.
  • Payment for the returned product would be released within 10 working days of receipt of the product.
  • Orders can be cancelled within 12 hours from placing the orders or making the full payment.
  • Orders cannot be refunded after 12 hours from placing the orders or after order processing has started.